efficient operations, enhanced revenues

Hello and welcome to MAIC!

Our solution provides the hospitality industry with a unified, cutting-edge platform designed to enhance operations, boost revenue, and deliver exceptional experiences for both guests and employees

Manage

Easily manage your tasks, workflow, guest and staff

Assist

The sophisticated data enables you, your staff, and guests to make well-informed decisions.

Inform

Always keep your guests up-to-date with all the latest information and services.

Control

The given tools allow you to have a full overview of the entire operation, from any location.

Solutions

MAIC Cube

Redefine communication with a unique fusion of nature and technology

MAIC OS

Structures your workflow and guest communication in one place

MAIC Concierge

PreStay Upsell, CheckIn, Check Out, Mobile Keys, GuestBook and much more

MAIC POS

Hybrid Service POS for Restaurants, Bars, Foodtrucks and more

MAIC Cube

The MAIC cube is a product uniquely designed for each hotel partner. The main task of the cube is to be an avenue of communication between the guest and the hotel. Book a demo with our team to see how MAIC cube can transform your guest journey.

MAIC OS

The complete system unifies and structures the hotel’s communication
between the staff, the guest and the hotel itself, making it faster and more efficient. This helps to ease the load of the reception desk, which has been the main hub of guest and staff requests, and also provides them with insight into all activities.

It provides you with an insight into your employees’ performance, and measures it. It also gives you a detailed overview for each room, tells you how many repairs have been made, how often housekeeping brings an extra accessory, and much more! Manage your daily tasks with ease, and let the system do the rest. Doing the same list twice is a thing of the past! Bring your workflow up to a new level with MAIC Operations.

Mobile app for hotel Employees

The mobile app is an extension of the operating system, whose task is to provide hotel staff with their tasks created by their managers, or requests sent by guests. Its simple design makes it easy to use, even for those who are not technologically inclined. 

Nothing is left forgotten. Every task needs to be accepted, and also marked as completed, when finished. Tasks can be scheduled in advance, and MAIC Operations will send them to your team members at the desired time. Daily, weekly, monthly or annual checklists can be made, which can then be scheduled to repeat systematically. Each task is documented and archived for later review. 

Concierge

The attractive user interface with its simple and intuitive design allows guests quick access to hotel services and amenities, 24/7. This allows hotels to have their services available whenever a guest feels the need for it. 

MAIC is your in-house sales manager who makes selling your services easy. You can change your prices, add new products and services, or deactivate old ones in a matter of seconds, in all rooms. Each room has its own concierge who places orders on behalf of your guests, eliminating the need for guests to enter personal data. 

MOBILE APP NOT REQUIRED!

ROOM SERVICE

Ordering made easier than ever before. Keep your offers up-to-date with one click, in all your rooms, and much more!

SPA

Make your massages bookable 24/7 from every room. Save time, earn more!

Experiences

Setup mutiple Online shops and sell your service every step of your Guest yours with a Personalizesd Shoping experience

STAY GREEN

Postpone room cleaning during your stayover. Save time, resources and help our planet!

HOUSEKEEPING

Give your guests even easier access to all your services. Order basic supplies now, with just 2 clicks.

Service or Maintenance

Offer your guests an easy and innovative way to report room malfunctions.

Pre stay

Paperless CheckIn, PreStay Upsell and automation, Recommendations, One Click access

MAIC POS

In today’s restaurant industry, labor shortages and high turnover present ongoing challenges. MAIC POS is designed specifically to address these hurdles, making it easier to onboard new, unqualified staff quickly and efficiently. Our intuitive, easy-to-learn system drastically reduces training time, allowing your team to get up to speed in record time.

With MAIC POS, your waitstaff can manage up to 80% more tables compared to traditional systems, all without compromising on service quality. The system streamlines order-taking, payment processing, and table management, enabling your staff to focus on delivering outstanding guest experiences, even during peak hours.

Say goodbye to operational bottlenecks and hello to increased productivity with MAIC POS—the smart solution to thrive in a competitive, fast-paced restaurant environment.

ORDERING & PAYMENTS

Enable guests to order, call a waiter, view specials, and manage orders through an intuitive, multi-lingual menu with detailed descriptions, allergens, and upsell recommendations. Customize dishes and streamline the entire dining experience from booking to payment.

TIPPING SOLUTION

Our tipping module is seamlessly integrated into our digital ordering process, empowering your team to earn more tips with ease and enhancing their overall experience.

EASY SETUP

MAIC POS seamlessly integrates with your existing infrastructure, including printers and displays. It operates on any device and is accessible from anywhere, providing ultimate flexibility for your business.

MULTI PROPERTY

Run multiple restaurants from one platform. Consolidate your data or review individual properties, all in one place.

TABLE RESERVATIONS​

Streamline restaurant bookings with an intuitive reservation system that allows guests to Book a Table in two clicks.

Collaboration

MAIC covers everything from scheduling and task automation to digital operational standards, automated control intervals, team calendars, and messaging—all in one comprehensive solution.

” The proper use of technology is not to conquer nature, but to elevate ourselves into becoming a part of it. 

How does MAIC elevate your rooms?

By making them:

Eco-Friendly

Everything you would print on paper can be shown over the cube, including your menus, hotel information, local tourist information, plus much more! This effectively saves time, resources and money.

Responsive

Elevate your rooms to a new level! Make them more responsive to your guest's needs by making your information and services available to them 24/7.

More Efficient

Structure and analyze your whole operation, now easier than ever. This can be done for each room individually, or for the hotel as a whole. Make your business more efficient and perform better, with less effort!

About

We are an IT Company solely focused on empowering hotels to optimize and digitize their operations and guest communications, while elevating service quality and guest experience.

Our team is composed of industry professionals with extensive hospitality experience , alongside expert software developers who have delivered cutting-edge solutions in other sectors. This unique blend of hospitality expertise and advanced technological innovation has led to the creation of a truly unparalleled product in the market.

Our mission is to enhance operational efficiency within the hotel industry while promoting sustainability. By reducing the reliance on printed materials, we help hotels contribute to a more eco-friendly future, raising global awareness around the responsible use of resources. Every digital step forward brings us closer to a healthier planet

Get in touch

Location

22, Rue de Carriers, L-1316 Luxembourg, Luxembourg

Contact Us

Phone: +352 661 694 731

Email: hello@maic.lu

Our Hours

Mon-Fri 09:00 – 16:00

Saturday 09:00 – 14:00

ADDITIONAL INFO

UID: LU35696676